Schedule at a Glance

Wednesday  |  Thursday  |  Friday


Wednesday, January 17

2:00 p.m. – 6:00 p.m.

5:30 p.m. – 6:30 p.m.
Happy Hour with Exhibitors


Thursday, January 18

7:00 a.m. – 6:00 p.m.

7:30 a.m. – 8:30 a.m.
Continental Breakfast and Exhibits

8:30 a.m. – 10:00 a.m.
Navigating OSHA and Developing a Safety Program for Your Company
Susan Stubbs, Rentokil - Steritech, Wyomissing, PA
Safety consistently ranks as a top concern for pest management business owners. Developing a comprehensive safety plan for your company may seem like a daunting task, but it is a necessary one. In this timely session, find out what it takes to develop a plan for your company. 

10:00 a.m. – 10:15 a.m.
Refreshment Break
Sponsored by

10:15 a.m. – 11:15 a.m.

Understanding Delusory Parasitosis and Its Impact on Pest Management Services
Gale Ridge, PhD., Connecticut Agricultural Experiment Station, New Haven, CT
Delusory Parasitosis (also known as Delusions of Parasitosis or Ekbom Syndrome) is the conviction that one’s body is infested by invisible bugs. While this is not a pest management problem, it is the pest management industry’s problem. Find out what to do and what not to do when faced with customers who are convinced they are infested with invisible bugs.

Fleet Safety Best Practices for the Pest Industry
Steven Bojan, HUB International Limited, Fox Point, WI
Vehicle crashes are the leading cause of insurance claims in the pest control industry. In an industry that hires technicians that must be able to drive, it is very difficult to address this exposure. This session will talk about implementing effective driver screening programs that include MVR criteria, road tests, and interview questions.  We will discuss how to identify at risk drivers by using telematics, route observations, citizen complaints, and incident tracking.  We will also talk about effective driver training programs and educating drivers about what to do at the scene of a crash.
Sponsored by

Reinfesting Wood Destroying Beetles in Structures: Identification, Behavior and Control
Dan Suiter, PhD., University of Georgia, Griffin, GA
When it comes to wood-destroyers, termites take all the attention. Join us in this session that will highlight those ‘other’ organisms that damage and destroy structural timbers and furniture. In this session, you will learn how to correctly identify wood destroying beetles by reviewing the tell-tale signs of infestation, including tips to help determine if the beetles are currently active in the structure. 

11:30 a.m. – 12:30 p.m.

Biology, Behavior and Control of Common Nuisance Ant Pests
Dan Suiter, PhD., University of Georgia, Griffin, GA
Ants consistently poll as one of the most important pests in the United States, and are typically one of the most difficult pests to control.  In this session, find out the latest research on biology, behavior and control strategies for common pest ants like the odorous house ant, pavement ant and other structure invading ants.

Technician Soft Skills: What Techs Need to Know About Customer Service
Joe Sheehan, Colony Pest Management; Phil Cooper, Cooper Pest Solutions; Galvin J. Murphy, Yankee Pest Control
Sure, your technicians can eliminate pests, but what killing bugs is only half the challenge when it comes to pleasing and keeping customers for life. In this session, learn ways to beef up your training program to include “soft skills” the things that aren’t taught in the entomology books, but can make a world of difference in building relationships and delivering an excellent customer experience on every single service.

Canine Pest Detection: Where Are We Now and What Does the Future Hold?
Rick Cooper, PhD., Cooper Pest Solutions, Lawrenceville, NJ; Brian Taggart, A&C Pest Management, East Meadow, NY; Steve Dodge, ProTech Pest Control
Less than ten years ago, the sight of a bed bug sniffing dog was a newsworthy event, but canine scent detection has become commonplace in the bed bug market. In this session, explore the evolution, maturation and future of the canine scent detection market through experiences of pest management professionals who have “been there, done that”.

12:30 p.m. – 2:00 p.m.
Lunch & Exhibits

2:00 p.m. – 3:00 p.m.

Alternative Treatment Methods for Bed Bugs
Jeff White, Cooper Pest Solutions, Lawrenceville, NJ
Bed bugs continue to rank as one of the most difficult pests to control. Most of the time, a well thought out plan results in effective control, but it’s always good to have a “plan B” ready in case it’s needed. In this session, learn some “outside the box” control methods that have been field tested for success. 

Communicating a Compelling Public Health Message to Today’s Consumers
Amanda Polyak, Vault Communications 
The impact of a compelling public health message can engage customers, increase visibility, and drive new business. Exactly how that message is communicated can be just as important as the message itself. In this engaging session, all aspects of customer communication in today’s digital age, with a special focus on public health messaging for digital and traditional media will be covered.

3:00 p.m. – 3:15 p.m.
Refreshment Break
Sponsored by

3:15 p.m. – 4:15 p.m.

Clothes Moths: An Old Pest Revisited
Craig Sansig, Viking Pest Control, Warren, NJ
Throughout history, clothes moths have infested natural fiber fabric, garments and other goods. The advent of synthetic fibers reduced the number of calls that pest management professionals received, but in recent years, clothing moths have been on the increase. Get historical perspective and modern insights into how to diagnose, troubleshoot, and manage clothing moth infestations.

The Great Fleet Debate
Rob Schneider, Griggs and Browne; Andrew Feldstein, Assured Environments; Jeff King, The Pest Rangers 
In this debate-style session, watch as seasoned professionals square off to argue the pros and cons of fleet related issues, including hot topics like wrapping versus painting, leasing versus buying, and other hot topics that you don’t want to miss!

4:30 p.m. – 5:30 p.m.
Insecticide Resistance in the Common Bed Bug and How It Impacts the Pest Management Professional
Brittany Campbell, National Pest Management Association, Fairfax, VA
The common bed bug, Cimex lectularius is one of the most important urban pests in North America.  In recent years, insecticide resistance has been identified in bed bug populations nationwide.  This session will provide a look inside the current understanding of how resistance impacts control methods, and how pest management professionals can overcome these challenges.

5:30 p.m. – 7:00 p.m.
Eastern Conference Reception
Sponsored by


Friday, January 19

7:30 a.m. – 1:00 p.m.

7:30 a.m. – 8:30 a.m.
Continental Breakfast & Exhibits

General Session
8:30 a.m. – 9:30 a.m.
A World Without Pest Control: Understanding the Value and Impact of the Structural Pest Control Industry
Faith Oi, PhD., University of Florida, Gainesville, FL
The development of modern pest control practices has resulted in significant public health benefits around the world. But what would happen if pest control didn’t exist? What impact would pests have on our food supply, health, and structures? In this insightful session, participants will get a glimpse into “a world without pest control” and come away with a renewed sense of pride in the important work carried out by our industry.

9:30 a.m. – 10:30 a.m.

The Other Structural Pests: Control Strategies for Silverfish, Centipedes and Carpet Beetles
Brittany Campbell, National Pest Management Association, Fairfax, VA
Silverfish, carpet beetles and house centipedes are found in nearly every building in that technicians encounter, yet most training sessions spend a disproportionate time on the relatively “rare” pests like cockroaches and bed bugs. Not this time. Find out how to manage the “other” pests that technicians encounter and clients despise in this unique look at structural pests. 

Pre-employment Testing: Incorporating Drug, Background and Personality Testing Into the Hiring Process
Sandy Seay, Seay Management Consultants, Orlando, FL
Hiring people is a challenge for every pest control firm. Finding and hiring the right people is even harder. In this session get practical advice on how to navigate the world of pre-employment testing, including the valuable insights that can be gleaned from personality tests and the challenges and rewards of drug and background testing.

10:30 a.m. – 10:45 a.m.
Refreshment Break
Sponsored by


10:45 a.m. – 11:45 a.m.

From the Files of Dr. Muffet: The Myths and Misconceptions Surrounding Spiders and Their Control
Jim Fredericks, PhD., National Pest Management Association, Fairfax, VA
Everyone has heard the nursery rhyme that begins: “Little Miss Muffet sat on a tuffet, eating her curds and whey…”, but not everyone knows that her father, Dr. Thomas Muffet was a physician and accomplished entomologist – with a special interest in spiders. In this session, learn about the common spiders that invade structures, how to control them, and the truth behind some infamous spider folklore.

The Importance of Creating and Maintaining Employee Handbooks and Documented Company Policies: What Every Business Needs and how to Get Started
Sandy Seay, Seay Management Consultants, Orlando, FL
Written company policies and employee handbooks might seem like the kind of thing that only 100 million-dollar companies spend time developing, but nothing can be farther from the truth. Written policies not only provide employees with a sense of security, they can also protect your company. Find out why your company needs to develop an employee handbook and how to your existing policies comply with the law and work for your business. 

12:00 p.m. – 1:00 p.m.
Biology, Behavior and Control of Stinging Insects
Faith Oi, PhD., University of Florida, Gainesville, FL
Stinging insects are the deadliest non-human animal in the United States, resulting in more than 100 deaths each year. In this session, learn the biology, behavior and control methods, including tips for keeping yourself safe, for the common stinging insects in the Mid-Atlantic and Northeastern states.